1. How do I place an order?
Currently, all orders are placed through WhatsApp. Simply contact us with the product(s) you wish to purchase, and our team will confirm availability, shipping details, and payment information before processing your order.
2. Do you ship across India?
Yes. We deliver our products to customers all over India through trusted courier partners.
3. How long does shipping take?
Orders are usually dispatched within 3 business days after confirmation.
Estimated delivery time:
- Metro Cities: 2–5 business days after dispatch.
- Other Cities & Towns: 4–8 business days after dispatch.
- Remote areas may require additional delivery time.
4. How can I track my order?
Once your order has been shipped, we will share the courier tracking details with you via WhatsApp whenever available.
5. Do you accept Cash on Delivery (COD)?
Please contact us on WhatsApp to know the payment options available for your location.
6. Can I return or exchange my order?
No. We follow a strict No Return and No Exchange policy.
However, if you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear photos and, if possible, an unboxing video.
7. What should I do if I receive a damaged product?
Please contact us within 24 hours of receiving your order. Share clear photos of the damaged item and packaging along with your order details. After verification, we will arrange a replacement if your claim is approved.
8. Are the product photos original?
Yes. We strive to display our products as accurately as possible. However, slight variations in color may occur due to lighting conditions and differences in mobile or computer screen settings.
9. Do you sell original perfumes?
Yes. We offer genuine perfumes from trusted brands and suppliers. If you have any questions about a specific perfume, feel free to contact us before placing your order.
10. What products do you sell?
We offer a wide range of women's fashion and fragrance products, including:
- Arabian Maxi (Jalabiya)
- Indian Maxi
- Abayas
- Indian & Pakistani Suits
- Coord Sets
- Dupattas
- Mukhawar Dresses
- Perfumes
- Bakhoor
- Agarbatti
- Women's Fashion Accessories
11. Can I modify my order after placing it?
If your order has not yet been confirmed or dispatched, we will do our best to accommodate your request. Please contact us as soon as possible.
12. Can I cancel my order?
Orders may only be cancelled before they are confirmed and dispatched. Once an order has been shipped, it cannot be cancelled. Please refer to our Cancellation Policy for complete details.
13. How can I contact Hamoom - Fashion & Beauty?
You can reach us using the following details:
Hamoom - Fashion & Beauty
Barkas, Hyderabad, Telangana, India
Website: https://hamoom.com
Phone / WhatsApp: +91 63019 31160
Email: hamoomonline@gmail.com
14. What are your customer support hours?
Our team responds to customer inquiries during our regular business hours. If you contact us outside business hours, we will get back to you as soon as possible on the next working day.
15. I have another question. What should I do?
We're happy to help! Simply contact us via WhatsApp, phone, or email, and our team will assist you with any questions about our products, orders, or services.